A form will not save ("Not saved")
When a save fails, a red Not saved banner explains why and your answers stay on screen. Fix the cause shown, then save again. Your typed answers are also kept on your device until a save succeeds.
Messages and fixes
| Message | What to do |
|---|---|
| "Not saved: this form has a newer version" | Click Load current version and keep my answers, check them and save again. Answers that cannot be carried over are listed. |
| "This form was modified by another user. Please refresh and try again." | Someone saved the form in the meantime. Reload the page, check the values and make your change again. |
| "The form is locked" / "This field is locked..." | The data manager locked it. Ask them to unlock it with a reason (why a form is locked). |
| "Cannot submit CRF: Informed consent has not been confirmed..." | Record the participant's consent first. |
| "Complete the Subject Visit form for ... before entering data for this visit." | Submit the previous visit's Subject Visit form first. |
| "Subject screen failed. Only the Screening visit can be completed." | Only screening data can still be entered. |
| "Abnormal laboratory results need a clinical significance assessment..." | Assess each flagged lab result (lab results). |
| "Date cannot be in the future" | Check the dates (dates and date warnings). |
| "The study is closed" / "The site is closed" | Data can no longer change. |
| "CRF entry is restricted to site investigators..." | Only site data-entry roles can enter data. |
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Still need help?
Email support@capture.study or use the contact form. Tell us the study name, what you were trying to do and the exact message on screen; a screenshot helps.
Please never send participant names, contact details or health information to support.