Account & sign-in
Passwords, two-step sign-in, locked accounts and electronic signatures.
- Create your Capture accountOpen the sign-in page, click the Create Account tab, enter your work email and a password, and click Create Account. Then click the link in the verification email. If you were invited to a study, you do not need to sign up: set your password from the invitation instead.For Study owners & admins
- Sign in to CaptureOpen the sign-in page, enter your Email and Password on the Sign In tab and click Sign In. If two-step sign-in is on for your account, enter the 6-digit code from your authenticator app. Capture then opens the study you used last.For Study owners & admins, Data managers, Investigators, Site coordinators & staff, Monitors (CRAs), Sponsors & CROs
- Set your password from a study invitationClick Set Password & Access Study in the invitation email. Capture emails you a 6-digit code; enter it, then set your full name and password and click Set Password & Continue. The study opens and your invitation is accepted.For Study owners & admins, Data managers, Investigators, Site coordinators & staff, Monitors (CRAs), Sponsors & CROs
- Reset a forgotten passwordOn the sign-in page, type your email and click Forgot your password?. Enter the 6-digit code we email you, then set a new password and click Set Password & Continue. You are signed in straight away.For Study owners & admins, Data managers, Investigators, Site coordinators & staff, Monitors (CRAs), Sponsors & CROs
- Change your passwordClick your name at the top right > Account Settings > Profile and use the Change Password card: enter your current password and the new one twice, then click Update Password. Passwords expire every 90 days, and a banner reminds you a week before.For Study owners & admins, Data managers, Investigators, Site coordinators & staff, Monitors (CRAs), Sponsors & CROs
- Set up two-step sign-in with an authenticator appOpen Account Settings > Security and click Enable next to Authenticator App. Scan the QR code with an authenticator app on your phone, type the 6-digit code it shows and click Verify & Enable. From then on, every sign-in asks for a code.For Study owners & admins, Data managers, Investigators, Site coordinators & staff, Monitors (CRAs), Sponsors & CROs
- Locked out of your account or signingToo many wrong passwords lock sign-in for 30 minutes, and repeated wrong passwords when signing pause signing for 30 minutes. Wait for the time shown, or reset your password. If you lost your authenticator phone, contact support.For Study owners & admins, Data managers, Investigators, Site coordinators & staff, Monitors (CRAs), Sponsors & CROs
- How electronic signatures work in CaptureWhen you sign in Capture (a visit sign-off, a randomization, a change to a live study), you type your password again and confirm a stated meaning. Each signature records your name, the date and time, and what you approved. You accept a one-time acknowledgment that it equals your handwritten signature.For Study owners & admins, Data managers, Investigators, Site coordinators & staff, Monitors (CRAs), Sponsors & CROs
- Why you were signed out automaticallyFor security, Capture signs you out after 30 minutes without activity. After 25 minutes, Session Expiring Soon counts down from 5 minutes: click Stay Logged In to keep working.For Study owners & admins, Data managers, Investigators, Site coordinators & staff, Monitors (CRAs), Sponsors & CROs
- Update your profile and notification settingsClick your name at the top right > Account Settings. The Profile tab holds your name, organization, job title and safety alert email; Notifications lets you choose optional emails; Appearance sets light or dark mode.For Study owners & admins, Data managers, Investigators, Site coordinators & staff, Monitors (CRAs), Sponsors & CROs
Still need help?
Email support@capture.study or use the contact form. Tell us the study name, what you were trying to do and the exact message on screen; a screenshot helps.
Please never send participant names, contact details or health information to support.