Sign in to Capture
Open the sign-in page, enter your Email and Password on the Sign In tab and click Sign In. If two-step sign-in is on for your account, enter the 6-digit code from your authenticator app. Capture then opens the study you used last.
Sign in
Go to the Capture sign-in page and stay on the Sign In tab.
Enter your Email and Password, then click Sign In.
If asked, enter the 6-digit code from your authenticator app and click Verify (two-step sign-in).
The first time, Capture asks What should we call you? Enter your full name and click Continue.
Your name is shown next to everything you do in the audit trail.
Any studies you were invited to appear automatically. Capture opens the study you used last; otherwise you see Choose a study. Participants do not use this page: they sign in with the link in their study emails (sign in to your study portal).
Common sign-in messages
| Message | What it means and what to do |
|---|---|
| "Invalid email or password. (N attempts remaining)" | Check the email address and password. After too many wrong tries the account is locked for a while, so reset your password if you are unsure. |
| "Too many failed sign-in attempts. This account is locked for N more minutes." | Wait until the time shown has passed, or reset your password (locked out). |
| "Please confirm your email address before signing in." | Click the link in your verification email first (create your account). |
| "This account has been disabled. Contact your study administrator." | Your access was switched off. Ask your study manager. |
| "Too many sign-in attempts from this network." | Wait a few minutes and try again. |
Questions
I was invited but have never signed in. Which password do I use?
You set it yourself from the invitation email. Follow set your password from an invitation.
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Still need help?
Email support@capture.study or use the contact form. Tell us the study name, what you were trying to do and the exact message on screen; a screenshot helps.
Please never send participant names, contact details or health information to support.