What common messages mean
This page explains the messages study teams see most often, what causes them and where to fix them. Use your browser's find (Ctrl+F or Cmd+F) to look for the words you see on screen.
ForStudy owners & adminsData managersInvestigatorsSite coordinators & staffMonitors (CRAs)Sponsors & CROsUpdated
Messages and what to do
| Message | What it means | Where to fix it |
|---|---|---|
| "change_control_required: this study is live..." | A set-up change on a live study needs a signed reason, and the dialog was cancelled. | Change a live study |
| "Signing is locked after repeated wrong passwords. Try again in N minutes." | Too many wrong signature passwords; signing is paused for 30 minutes. | Locked out |
| "Too many failed sign-in attempts. This account is locked..." | Too many wrong passwords at sign-in. | Locked out |
| "Someone else changed this... Reload and try again." | Two people edited the same record; the other person saved first. | Reload the page and repeat your change. |
| "Form not approved" | The form version is not approved, so data entry is blocked. | Approve a form |
| "Locked - study is live" | The form is used in a live study and cannot be edited directly. | New form version |
| "This form needs a code (OID) before it can be approved." | The form has no permanent code yet. | Form code and SDTM |
| "Export restricted" | Only unblinded roles may export in this study. | Unblinded exports |
| "The study is not launched yet..." | Participants cannot be added before go-live. | Take your study live |
| "Cannot disable - kits exist in inventory" | Modules that hold data cannot be switched off. | Switch modules |
| "You cannot assign a role with more access than you hold..." | You can only give roles with access you have yourself. | Invite team members |
| "Queries Disabled for ePRO" | Participant answers are not queried from the form. | Raise a query |
| "Sign-off not permitted" | Only the site's Principal Investigator signs off the casebook. | Investigator sign-off |
| "No usable kits at this site" | No released kits are available to dispense. | Dispense kits |
| "Link no longer valid" (participants) | Sign-in links work once, for 24 hours. | Participant sign-in |
| "Session Expiring Soon" | You have been inactive for 25 minutes. | Automatic sign-out |
Do not see your message here? Search the Help Center for the words on screen, or contact support with the exact message and a screenshot.
Was this guide helpful?
Related guides
Still need help?
Email support@capture.study or use the contact form. Tell us the study name, what you were trying to do and the exact message on screen; a screenshot helps.
Please never send participant names, contact details or health information to support.