Choose which emails you get
In your portal, open Settings, use the Email notifications switch and press Save Changes. Switching it off stops survey reminders and other study emails. Emails you need to take part, such as sign-in links and your signed consent form, are always sent.
Where to find it
Portal > Settings > Notifications
Change your email setting
Open your portal and tap Settings at the bottom.
Under Notifications, use the Email notifications switch.
Check the other settings on the page, such as quiet hours and your time zone, because all of them are saved together.
Press Save Changes.
You see "Settings saved".
What stops and what you always get
| Stops when switched off | Always sent |
|---|---|
| Survey-ready and reminder emails, the "continue your survey" email, new task notices and other study emails | Sign-in links you ask for, your portal invitation, your signed consent form, and survey links your study team sends you on purpose |
Quiet hours stop reminders during the night hours you choose. Your time zone makes deadlines in emails show your local time.
Was this guide helpful?
Related guides
Still need help?
Email support@capture.study or use the contact form. Tell us the study name, what you were trying to do and the exact message on screen; a screenshot helps.
Please never send participant names, contact details or health information to support.