Check whether an email was sent (email log)
Open Settings > Notifications > Email log. It lists the latest 200 automatic emails with their full text and status: sent, waiting, failed or retired. Filter by site or participant and open a row to see why an email was not sent.
Where to find it
Settings > Notifications > Email log
Check an email
Open Settings > Notifications > Email log.
Filter by country, site or Participant ID.
Open a row to see the recipient, the reason and the full text.
| Status | Meaning |
|---|---|
| sent | Delivered to the email service. |
| waiting | Planned for later, for example after quiet hours or the daily limit. |
| failed | Could not be sent. Check the address and the reason shown. |
| retired | Deliberately not sent, for example email notifications switched off, participant withdrawn, survey already submitted, study not live, or no email address. |
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Email support@capture.study or use the contact form. Tell us the study name, what you were trying to do and the exact message on screen; a screenshot helps.
Please never send participant names, contact details or health information to support.