Close or reopen a query
Open an Answered query and click Mark resolved to close it, or Requery to send it back to the site with a message. Data managers, CRAs and the Study Owner can close and reopen queries.
Where to find it
Query bell > View All Queries > open the query
Close a query
Open the query. Answered queries show Awaiting Review in the bell.
Read the site's reply or the corrected value.
Click Mark resolved. For an open query, choose Close from the status menu in the header.
If you raised it yourself, choose a Reason for closing: Query opened in error or Response satisfies the query.
Optionally add a Closing comment and click Close query.
You see "Query closed". The person who raised it is notified.
Send a query back to the site
On an Answered query, click Requery (or Reopen on a query you raised).
Explain what is still needed in Requery message.
Click Reopen query.
The status goes back to Open and the site is notified again.
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Still need help?
Email support@capture.study or use the contact form. Tell us the study name, what you were trying to do and the exact message on screen; a screenshot helps.
Please never send participant names, contact details or health information to support.